Support
A Multi-Disciplinary Team Dedicated to Supporting Each of Our Partnering Agencies
We want each of our customers to have the confidence needed to effectively utilize the data driven insights our software solutions provide. Our customers have access to a defined implementation and training process, a knowledgeable and invested solution support team, talented developers and consultative services provided by content experts.
Value-Added Services We Provide Each of Our Partnering Agencies
We see ourselves as partners with our customers, assisting them to meet their mission to support individuals and communities have positive life outcomes.
Implementation & Training
Our science with service model incorporates a vetted implementation and training approach that reflects best practice implementation science.
Data Consulting
Advanced Metrics content experts provide partners with consultation in data collection, data interpretation, conference preparation, utilization of data in treatment and outcome planning.
API Integrations
Application Programming Interfaces (APIs) have allowed our partners to more effectively connect critical client data to existing systems.
SOC2 Compliant
Advanced Metrics is SOC2 compliant so our customers can be assured we securely manage data to protect their interests and privacy. SOC 2 compliance is a component of the American Institute of CPAs (AICPA)’s Service Organization Control audit. A SOC2 audit assesses the security, availability, processing integrity, confidentiality, and privacy of customer data across all aspects of a business. Advanced Metrics attempts to actively identify and mitigate risks through the implementation of various initiatives and continuous communication with the members of the team. This includes the establishment of operational requirements that support the achievement of security commitments, relevant laws and regulations, and other system requirements. However, the effectiveness of controls cannot rise above the integrity and ethical values of the people who create, administer, and monitor them. Integrity and ethical values are essential elements of Advanced Metrics’ control environment, affecting the design, administration, and monitoring of other components.
“The team at Advanced Metrics is responsive and engaged with home visitors.”
– Home Visitor
“Keep doing what you (Advanced Metrics) are doing. You listen and are helpful and supportive for us.”
– Home Visitor
“I appreciate any help and support that you give to our program!”
– Home Visitor